RAMERK Quality System · Internal Procedure

RFP-003

Interior Quality Procedure

House of RAMERK internal procedure: how we prepare substrates, control interior works, document concealed stages, and hand over the completed space to the client.

Collection: Quality ProceduresDocument type: Internal ProcedureVersion: 1.0 DraftStatus: Editorial Review
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Chapter 000

Normative Basis

This document does not replace Sisetööde RYL 2013, EVS, legislation, the project, or manufacturers’ instructions.

RFP-003 describes the House of RAMERK internal procedure for preparing, controlling, and handing over interior works. Regulatory sources are used as a basis and are not presented as RAMERK’s own authorship.

RAMERK internal procedure

We show how quality is organised on site: what we inspect, when we record it, and what evidence is handed over to the client.

Original Reference Publication

Sisetööde RYL 2013

The original publication on interior-work quality requirements is placed alongside the RAMERK procedure as the primary source. RFP-003 describes our process for application and control, but does not replace or claim ownership of the RYL content.

Use is subject to the rights, licensing terms and conditions of the original publisher.
Chapter 001

Purpose

An interior is not accepted on the basis of a single attractive view, but as a system of surfaces, junctions, details, and an overall sense of completion.

The purpose of RFP-003 is to establish a consistent process for controlling interior works from substrate preparation through final inspection.

The final surface is only as honest as the layers beneath it.
Chapter 002

Scope

The procedure covers interior works within the agreed project scope.

Partitions, linings, and built-in elements.
Walls, ceilings, and floors.
Tiling and painting works.
Doors, architraves, skirting boards, and joinery details.
Wet rooms and specialist surfaces.
Chapter 003

Responsibilities

Interior quality is created at the intersection of several trades.

01

Design

Defines materials, layouts, levels, and junction details.

02

Execution

Follows the required process and protects finished surfaces.

03

Quality Control

Inspects the substrate, samples, work stages, and final result.

04

Client Handover

Records outstanding items and hands over care instructions.

Chapter 004

Before Work Begins

Before finishing begins, water management, geometry, moisture, and work sequencing must be resolved.

The project and specification have been approved.
Substrates have been checked for strength, flatness, and moisture.
Building-services works have been completed in the finishing area.
Samples of colour, texture, and junction details have been approved.
Rules for protecting finished surfaces have been defined.
Chapter 005

Material Verification

Every material must suit the project, the room, and the conditions of use.

Control pointEvidenceStatus
Product and shadeMarking, sample, batchConfirmed
Intended useTechnical data sheetSuitable
Layer compatibilityManufacturer’s systemVerified
StorageLog and photographsProtected
Chapter 006

Walls & Partitions

A wall is assessed for geometry, stability, surface quality, and completion of junctions.

Position, verticality, and plane comply with the project.
Joints, corners, and interfaces are prepared for the selected finish.
Openings and embedded supports are correctly positioned.
There are no cracks, movement, or weak areas.
Chapter 007

Ceilings

The ceiling must read as one continuous plane while preserving access to elements requiring maintenance.

Levels and lines comply with the project.
Light fittings, access panels, and grilles are coordinated in rhythm.
Joints and interfaces do not create unintended shadow lines.
Hangers and concealed elements are verified before closure.
Chapter 008

Floors

Floor quality begins with the substrate and ends with the performance of the finish in use.

SubstrateReady

Strength, moisture, and flatness have been checked.

LayoutAgreed

Direction, joints, and transitions have been agreed.

EdgesFinished

Skirting boards, thresholds, and interfaces are complete.

ProtectionMaintained

The finished surface is protected until handover.

Chapter 009

Tiling & Wet Areas

In a wet room, appearance never replaces evidence of concealed layers.

The substrate and falls have been checked before waterproofing.
Waterproofing, tapes, and penetrations have been documented before closure.
Tile layout and joint width have been agreed.
The drain, thresholds, and junctions provide the designed water path.
Silicone and movement joints are located where specified.
Chapter 010

Painting & Decorative Finishes

A surface is assessed under normal room-use conditions, not under a randomly directed spotlight.

Before work begins, the sample, sheen level, and preparation class are approved. Inspection covers colour uniformity and the absence of visible transitions, stains, runs, tool marks, and systematic substrate defects.

Viewing conditions matter.

The viewing distance, lighting, and angle must suit the room’s intended use and the agreed requirements.

Chapter 011

Joinery & Details

The quality of an interior is revealed where different materials meet.

Doors open freely and have even clearances.
Architraves, skirting boards, and mouldings form continuous lines.
Joints are neatly cut, and fixings are concealed or properly finished.
Hardware is installed, adjusted, and protected.
Chapter 012

Visual Assessment

The final assessment is carried out under normal room-use conditions.

01

General view

Overall coherence of the space and recurring defects.

02

Normal distance

Inspection from a distance typical for the room.

03

Normal light

Designed or natural lighting without artificially exaggerating defects.

04

Close detail

Junctions, hardware, interfaces, and functionality.

Chapter 013

Hidden Works

Anything that disappears behind the finish must remain in the project archive.

Frames, embedded supports, and reinforcements.
Acoustic and thermal insulation.
Waterproofing and penetrations.
Building services before lining.
Substrate preparation and moisture testing.
Chapter 014

Defect Record

An observation must be clear to someone who did not witness it.

FieldRecord
LocationRoom, wall, gridline, or element.
ObservationExactly what differs from the requirement.
EvidencePhotograph, measurement, or project reference.
CorrectionMethod, deadline, and responsible person.
ClosureReinspection and date.
Chapter 015

Handover

The interior is handed over clean, complete, and clear to the owner.

All outstanding items have been closed or agreed.
Surfaces have been cleaned and protective materials removed.
Material codes, shades, and care instructions have been handed over.
Hardware and equipment have been function-tested.
The concealed-works archive has been retained in the project passport.
Chapter 016

House Promise

We do not hide workmanship beneath decoration. We allow every finished surface to carry the truth of the work below it.

RFP-003 exists so that an interior is not only beautiful on the day of handover, but also coherent, maintainable, and honestly verified.

RFP-003

Interior Quality Procedure · RAMERK Quality System · Editorial Review